THE MIDLIFE WELLNESS HUB

TERMS AND CONDITIONS

Effective Date: 15 April 2026

These Terms and Conditions (“Terms”) constitute a legally binding agreement

between you (“User”) and Longview Online Pty Ltd, trading as The Midlife

Wellness Hub (TMWH).

By accessing or using TMWH, you agree to be bound by these Terms.

1. NATURE OF SERVICES

TMWH is a membership-based platform providing Users with access to services,
resources, and independent practitioners across areas including mind, body, spirit,
business, and relationships.
TMWH operates as a facilitating platform only.
Practitioners:
Are independent contractors
Are not employees, agents, or representatives of TMWH
TMWH does not provide medical, health, financial, or professional advice.

2. MEMBERSHIP

Access to TMWH requires an active base membership subscription.
By subscribing:
You agree to recurring monthly payments
Your membership provides access to the platform, community, and available services
Membership does not include all services. Additional services are accessed using Credits (see Section 3).
No Lock-In Clarity
Memberships are offered on a no lock-in basis and may be cancelled by the User at
any time.

3. CREDIT SYSTEM

TMWH operates on a credit-based system.
Credits:
Are purchased separately from your membership
Are used to access services, sessions, programs, and offerings within TMWH
Have no monetary value outside the platform
Credits are:
Non-transferable
Non-refundable (except where required by law)
Not redeemable for cash
TMWH reserves the right to:
Set and adjust credit pricing
Determine the credit value of services
Credits are subject to a defined validity period as outlined in Section 3.1 (Credit
Validity). Users are responsible for managing their Credit balance.

3.1 Credit Validity

Credits are valid for a period of twelve (12) months from the date of purchase.
Following expiry, Credits will remain visible within the User’s account but will no
longer be valid for use.

3.2 Membership requirements for use:

Credits may only be used where the User maintains an active TMWH membership.
Access to services using Credits is conditional upon an active membership being in
place.

3.3 Credit Conversion

TMWH reserves the right to adjust the credit conversion rate for future Credit
purchases at its discretion. Any such changes will not affect Credits previously
purchased.

4. PAYMENTS

All payments are processed through third-party providers (e.g. Stripe).
By providing payment details, you:
Authorise recurring membership charges
Authorise one-off Credit purchases
If payment fails:
Access to TMWH may be suspended
All pricing is in AUD unless stated otherwise.

5. CANCELLATION AND REFUNDS

You may cancel your membership at any time.
Cancellation stops future billing
No refunds are provided for the current billing period
Credits:
Are non-refundable
Upon cancellation of membership, access to TMWH will continue until the end of the current billing cycle. During this period, Credits may continue to be used.
Following the end of the billing cycle, any remaining Credits will remain visible
within the User’s account but no longer valid for use unless membership is
reactivated.
Nothing in this section excludes your rights under Australian Consumer Law.

6. PRACTITIONER SERVICES

Practitioner services are accessed using Credits.
Practitioners:
Are solely responsible for the services they provide
Determine the nature, scope, and delivery of their services
To the maximum extent permitted by law:
TMWH is not liable for any advice, service, or outcome provided by Practitioners.

7. HEALTH AND WELLNESS DISCLAIMER

Services provided through TMWH are for general wellbeing purposes only.
They do not constitute:
Medical advice
Diagnosis
Treatment
You acknowledge that:
You are responsible for your own health decisions
You will seek appropriate professional advice where required

8. USER OBLIGATIONS

You agree to:
Provide accurate information
Maintain account confidentiality
Use TMWH lawfully and respectfully
TMWH may suspend or terminate access for breach of these Terms.

9. INTELLECTUAL PROPERTY

All content and materials remain the property of TMWH or its licensors.
Unauthorised use is prohibited.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law:
TMWH is not liable for indirect or consequential loss
Liability is limited to the amount paid by you in the preceding 12 months
Australian Consumer Law rights apply.