THE MIDLIFE WELLNESS HUB

Privacy Policy

Effective Date: 15 April 2026

This Privacy Policy (“Policy”) outlines how Longview Online Pty Ltd, trading as The Midlife Wellness Hub (TMWH), collects, uses, and protects personal information in accordance with the Privacy Act 1988 (Cth).

1. COLLECTION OF PERSONAL INFORMATION

We collect personal information necessary to operate TMWH, including:
Name, contact details, and account information
Payment and transaction data (including Credit purchases)
Credit usage data, including how Credits are allocated, applied, and used within the platform
Information provided through forms, bookings, and communications
Information relating to your interests, goals, or wellbeing
Website and usage data
We may also collect sensitive information, including health or wellness-related
information, where voluntarily provided.

2. PURPOSE OF COLLECTION

We collect and use personal information to:
Provide membership access.
Facilitate Credit purchases, track Credit balances, manage Credit validity periods, and support the use of Credits within the platform.
Connect Users with Practitioners.
Deliver services and support.
Improve platform functionality.
Comply with legal obligations.

3. USE AND DISCLOSURE

We may use and disclose personal information to:
Practitioners, where necessary to deliver services you have requested.
Practitioners, where reasonably required to deliver services requested by you, including relevant booking, usage, and service-related information.
Service providers, including payment processors and platform providers.
Professional advisers.
Regulatory authorities, where required.
We take reasonable steps to ensure all third parties comply with confidentiality obligations.
We do not sell personal information.

4. SENSITIVE INFORMATION

Sensitive information (including health-related data):
Is collected only where necessary and with your consent
Is used only for the purpose for which it was provided
You provide such information voluntarily.

5. DATA STORAGE AND SECURITY

We take reasonable steps to protect personal information from misuse, loss, or
unauthorised access.
Data may be stored:
In Australia
Overseas via trusted providers
By using TMWH, you consent to this.

6. COOKIES

We use cookies and tracking technologies to:
Improve user experience
Analyse usage
Support marketing
You may manage cookie settings via your browser.

7. ACCESS AND CORRECTION

You may:
Access your personal information
Request corrections
Request deletion
Contact us to do so.

8. RETENTION

We retain information only as long as necessary or required by law.
This may include retaining records of Credit purchases, balances, usage, and expiry
for operational, legal, and transparency purposes.